Account Manager België

At Voys, we have been the market leader in communication products for years. In well-known rankings, such as the MT1000 and Emerce 100, we rank at the top in terms of customer focus, product leadership, and excellent execution. That's fantastic, but we believe there is always room for improvement. That’s why we are looking for a Lead Operational Excellence.

You at Voys

We don’t just want to remain the best communication provider in the Netherlands. This year, we expanded into four new countries, in addition to our existing activities in the Netherlands, Belgium, Germany, and South Africa. And we’re not stopping here. With this international expansion, the launch of our new product for the large enterprise market, and significant steps in our product development, we’re entering a new phase. This applies to our organization and processes, as well as the development of our people.

And that’s where you come in.

Voys is made up of several core teams. You will primarily be responsible for the customer side of the organization. In this role, you’ll work on optimizing the customer experience, coordinating collaborative teams, and ensuring an efficient allocation of the budget across our international operations.

You play a crucial role in monitoring, analyzing, and improving our customer service and customer satisfaction, both in the Netherlands and in the other countries where Voys is active and will expand to.

🔎 What we are looking for in you:

You have a clear overview of processes and can immediately see how roles and/or technology can collaborate better and more efficiently to achieve optimal results.
You are accustomed to leading the daily operations within an organization and know how to translate the organizational strategy to the operational level.
Working independently on professionalization is second nature to you; international experience is a plus or a great growth opportunity.
With enthusiasm, positivity, and excellent communication, you engage your colleagues in new plans. In this way, you create support for growth, internationalization, and further professionalization of our organization.

What else you bring:

Proven experience in leading teams of relevant size.
You can translate abstract strategies into concrete plans and know how to involve and support people in this.
Complex challenges excite and motivate you.
You have a keen understanding of how IT can contribute to connecting people and processes.
You can work effectively in an international context, where English is our primary language.
At Voys, we measure everything. You know how to successfully use that data to inform your decisions and those of others.
Learning and growth are central, both at Voys and for you.
You have strong analytical skills and a higher vocational (HBO+) work and thinking level.
You take the initiative for major plans and improvements, and you inspire others to do the same.

🫵 This is what we offer you:

Freedom in shaping your role, with the full path yet to be mapped out.
A fantastic team of smart people to collaborate with.
An organization that focuses on system value, not shareholder value.
A place we describe as a "living experiment," where you’ll learn a lot about yourself and new forms of collaboration and ownership.
You contribute to more than just commercial goals. You can read all about it here.
A healthy set of secondary and tertiary benefits.
A pleasant hybrid work environment with strong tools to support digital work.
A competitive salary.
An environment where you can quickly take steps, as we are used to making many and fast changes.
An active role in the company’s vision and strategy.
The space to be entrepreneurial in your role, with the budgets that go along with it.

Want to know all of what we have to offer?
You can find it here

Evert-Jan

Pollien

Publicaties

☎️ But what exactly is Voys?

At Voys, we work with 130 highly educated people in a self-managing organization. Everything here revolves around equality. Knowledge, experience, the use of data, and a good story are the tools you use to inspire people. Additionally, you're not working for the owners' wallets, as we are a steward-owned company. Our profit serves our mission.

Our core values

Our core values guide us in everything we do:

Open: We are open and transparent in everything we do, how we do it, and why we do it. We develop technology with an open mindset and freely share our knowledge.

Supportive: We care about our organization, our work, and the people we collaborate with. We are kind, helpful, and enjoy working together to achieve the best results.

Equal: Everyone is equal here. We don’t focus on job titles or descriptions, but on who you are and what you do. This is how we work together and treat each other with respect, because while we’re all different, we are also equal.

Evolving: We actively embrace change. We ask questions, challenge the status quo, and strive to improve by 1% every day. This ensures that we continuously grow and develop.

Want to know everything about our core values?

Are you excited?

Did you read this and think: "This sounds fantastic, but..."? We can totally understand that. If you want to learn more about Voys, our handbook might be a good place to start. But sometimes, a cup of coffee and trusting your instincts can tell you even more.

Feel free to schedule a coffee with Dick or give him a call for more information before applying.

Apply now

Isn't this the job for you after all?

No problem! We have several vacancies and you can subscribe to our job-alert; this way you will always be informed about new roles! Check all of them here